Privacy Policy – Epic Wellbeing
Effective Date: 10 September 2025
Epic Wellbeing Limited (referred to as “Epic Wellbeing”, “EWB”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information from individuals (“you”, “Client”) who use our website, coaching services, or other related offerings.
EWB is based in New Zealand but works with clients globally. We comply with the New Zealand Privacy Act 2020, and where applicable, with international regulations including the General Data Protection Regulation (GDPR – EU/UK) and the California Consumer Privacy Act (CCPA/CPRA – US).
1. Personal Information We Collect
We may collect personal information from you in the following ways:
Directly from you when you register, book a service, make a payment, fill in forms, complete assessments or surveys, subscribe to our emails, or communicate with us.
Automatically when you use our website (through cookies, analytics, and similar technologies).
From third parties such as payment providers (e.g., Stripe) or platforms that host our services.
The types of information we may collect include:
Name, contact details (email, phone, address, country of residence).
Demographic details (age, gender, occupation).
Health, lifestyle, or fitness information you voluntarily provide during coaching.
Billing and payment details (processed securely by third-party providers; we do not store credit card numbers).
Website usage data (IP address, browser type, pages viewed, time spent).
2. How We Use Your Information
We use your information to:
Deliver and personalise our coaching and related services.
Process payments and issue invoices (including NZ GST where applicable).
Communicate with you, including responding to enquiries, sending updates, and delivering educational content.
Improve our services, website functionality, and customer experience.
Comply with legal, tax, and regulatory obligations.
With your explicit consent, send you marketing and promotional material (you can opt out at any time).
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only with:
Trusted service providers who support our operations (e.g., Stripe for payments, WordPress plugins, email marketing platforms).
Professional advisors (legal, financial, accounting) where required.
Regulators or authorities where legally required to comply with laws or protect our rights.
International service providers who may store or process data outside New Zealand. In such cases, we ensure appropriate safeguards are in place (e.g., GDPR-compliant contracts, secure hosting).
4. Cookies and Tracking
Our website uses cookies and similar technologies to:
Analyse traffic and site usage.
Improve website functionality and user experience.
Support advertising and retargeting (where applicable).
You can disable cookies in your browser settings, though some site functions may not work correctly.
5. Data Retention
We retain personal information only as long as necessary to:
Provide services,
Comply with legal, tax, or regulatory requirements,
Resolve disputes and enforce agreements.
Once no longer needed, information is securely deleted or anonymised.
6. Security of Your Information
We take reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on where you live, you may have the right to:
Access the personal data we hold about you.
Request corrections or updates.
Request deletion of your data (subject to legal and contractual obligations).
Restrict or object to processing of your data.
Withdraw consent for marketing communications.
Request portability of your data (where applicable).
For EU/UK residents: these rights are provided under GDPR.
For California residents: additional rights under CCPA/CPRA include requesting disclosure of categories of data collected and the right to opt out of sale (we do not sell data).
Requests can be made by contacting us (see Section 10 below).
8. International Clients
As we serve clients globally, your data may be transferred to, stored, or processed in countries outside of your residence, including New Zealand, Australia, the United States, and the EU. By using our services, you consent to such transfers, provided safeguards are applied.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.” Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:
Epic Wellbeing Limited
PO Box 60003, Auckland, New Zealand 0642
Email: Info@epicwellbeing.co